Last updated: June 2025
Mumis Kayaks (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit mumisonline.com or place an order with us. By using our website, you agree to the practices described in this policy.
1. Information We Collect
When you place an order or contact us, we may collect the following information:
- Full name and delivery address
- Phone number (used for delivery coordination and WhatsApp communication)
- Email address (used for order confirmation and updates)
- Product preferences and order details
- IP address and browser information (collected automatically for site security)
We do not collect or store any credit card, debit card, UPI, or payment gateway information. All orders are fulfilled on a Cash on Delivery (COD) basis.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Coordinate delivery of your products across India
- Send order confirmations and shipping updates via email or WhatsApp
- Respond to your queries and provide customer support
- Improve our website and product offerings
- Comply with legal obligations under applicable Indian laws
3. WhatsApp Communication
When you contact us or place an order via WhatsApp, your phone number and message content are visible to our team. We use WhatsApp solely for order-related communication and customer support. We do not share your WhatsApp number with third parties for marketing purposes.
4. Sharing of Information
We do not sell, trade, or rent your personal information to any third parties. We may share your information only in the following limited circumstances:
- With courier and logistics partners (your name, address, and phone number) for the purpose of delivering your order
- With government or law enforcement authorities if required by law
- With our technology service providers (website hosting, email) who are contractually obligated to protect your data
5. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies — required for the website and shopping cart to function correctly
- Analytics cookies — to understand how visitors use our site (no personally identifiable information is collected)
You can disable cookies in your browser settings; however, this may affect your ability to browse and shop on our website.
6. Data Retention
We retain your personal information for as long as necessary to fulfil your order, resolve disputes, and comply with our legal obligations. Order records are typically retained for a period of 3 years in accordance with applicable Indian tax and commerce regulations.
7. Data Security
We take reasonable technical and organisational precautions to protect your personal information from unauthorised access, misuse, or disclosure. Our website uses SSL encryption (HTTPS) to secure data transmitted between your browser and our server.
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal retention requirements)
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us at the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any external websites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.
11. Contact Us
For any questions or concerns about this Privacy Policy, please contact us:
Mumis Kayaks
Email: info@mumisonline.com
WhatsApp: +91 90618 83555
Website: www.mumisonline.com
Location: Kerala, India